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Search for Common Ground's US offices are closed on Monday 19 January 2015 for Martin Luther King Jr. Day. Requests received during this time intended for US-based staffers will be answered on 20 January, unless urgent.

SFCG Help Center

Desk.com Agent Training - Watch Training Video

Last Updated: Apr 10, 2014 10:53AM EDT

Please view our April 1st Desk.com Agent Training on how to use our new help center (1:18:14).

We discuss the agent view, knowledge base articles, reporting and metrics, and go through the external portal for staffers.

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